Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to admin@mshedesign.com.
Production
How Long Will It Take For My OrderTo Arrive?
It takes 3-5 business days to process ready-to-ship items, and 7-10 business days to process for customized items. We send by FedEx with tracking number. It normally takes 7-21 days for delivery.
Can I rush my order?
You can get rush delivery of your order but there is no rush production time.
Can I cancel my order?
Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact our customer service department within 24 hours.
Are products in stock?
No, all of our products are custom made per order. We are pleased to offer virtually limitless sizes, letter styles, finishes and colors in our manufacturing process.
Shipping
Free Shipping
All our pricing includes Free shipping.
Will I be notifed when my order isshipped?
Yes. You will receive a confirmation email after you have placed your order, and another when your order is shipped.
Will I receive a tracking number?
Yes of course! All orders are shipped through USPs and include tracking. The tracking number wilbe sent to the email that youprovided at checkout, as soon as your order ships, Please note that the Order Number is not your tracking number, and you willreceive a separate email with the tracking as soon as your order is shipped.
After Delivery
What if my productarrives broken or defective?
Simply give us a call within 2 days of receiving your order and we will replace it or repair the sign free of charge.
What if my product is not asexpected?
If you receive a product that does not match the description online or you feel the quality isn’t up to standards, we will work with you to provide a product that will satisfy expectations.
What if my product starts to fade,chip, or crack?
Most of our products have a 20 year, or lifetime guarantee depending on the material. Please give us a call or message and we will fix the problem with a repair or replacement.